Customer Based Routing offered by Arbinet
Blogs, Global Telecommunications, IP Exchange, JS&A News, Marketing, Telco 2.0, Telecom, Telecommunications, Voice Termination, Web 2.0, Wholesale Carrier, Wholesale Telecom, global number portability, twitter March 15th, 2010Arbinet Corporation [Nasdaq: ARBX] has deployed Customer Based Routing in its network, providing Arbinet Carrier Service (ACS) customers the ability to select multiple levels of quality on one trunk group.
This solution provides customers the ability, through one interconnection to Arbinet, to choose differenet levels of quality for their global voice termination traffic to better suit its specific customer requirements. By offering multiple grades of service over one trunk group, Arbinet’s customers can select premium mobile termination solutions, which offer guaranteed CLI as well as its premium service which provides global quality voice termination solutions. This provides customers the flexiblity to choose from the highest quality of services for specific routes as well as route traffic across more aggressively priced routes all on a single trunk group.
This service comes on the heels of the company’s announcement launching its Mobile CLI Premium service – which provides the highest quality mobile voice termination solutions with guaranteed Customer Line Identification (CLI). Today, Arbinet provides its customers with access to a multitude of voice termination routes from its more than 1,100 suppliers.
To read the release in its entirety, please continue to read below:
Arbinet Deploys Customer Based Routing in Network
Arbinet Carrier Service Customer can Select Multiple Levels of Quality on One Trunk Group
Nashville, TN, USA – March 15, 2010– Arbinet Corporation [Nasdaq: ARBX], announces today at Comptel’s Spring 2010 Conference and Exposition that it has introduced into its network a new level of routing flexibility for its Arbinet Carrier Services (ACS) customers. Customer Based Routingsm enables a service provider or carrier customer to select from multiple grades of service for each destination over a single trunk group. A carrier can select routes with guaranteed CLI delivery and Mobile Subscriber Roaming Number (MSRN) support from Arbinet’s Premium Mobile routing table for destinations where its customers need the highest quality of service with advanced features. On the same trunk group, it can choose more aggressively priced routes from Arbinet Quality or Value routing tables for destinations where cost is the most important attribute in route selection. And if it needs CLI delivery, but not MSRN support, it can select routes from Arbinet’s Premium table.
“We set as a goal for ourselves in 2009, to leverage the technology at the core of our voice network and increase the flexibility with which we work with the marketplace,” said Dan Powdermaker, Senior Vice President, Sales & Marketing. “We launched Carrier Services, a traditional wholesale way of working with customers and suppliers. Utilizing supply from the more than 1,100 service providers and network operators that are connected to Arbinet’s network, ACS offers a number of grades of service ranging from an aggressively priced wholesale table to a recently announced Premium Mobile table with direct termination to more than 250 fixed and mobile network operators and guaranteed Caller Line Identity (CLI) transmission and delivery to terminating network suppliers. Customer Based Routing is the latest innovation to be deployed in our network. It enables our sales team to customize routing for each customer based on the customer’s unique needs.”
Arbinet offers three ways for carriers and service providers to originate and terminate international voice traffic. Arbinet Carrier Services is a standard wholesale trading product with no fees, a single invoice and rate lock. It uses supplier codes in its wholesale routing plans. thexchange™ is the industry’s leading marketplace for buying and selling voice communications where customers and suppliers use sophisticated tools to view market data and trade traffic. PrivateExchangesm, is an easy to use, low-risk outsourcing approach that enables service providers to create virtual direct routes and aggregate existing interconnects.
For more information about Arbinet please visit www.arbinet.com or e-mail sales@arbinet.com.
About Arbinet
Arbinet is a leading provider of international voice and IP solutions to carriers and service providers globally. With more than 1,100 carriers across the world connected to the Arbinet network, Arbinet combines global scale with sophisticated platform intelligence, call routing and industry leading credit management and settlement capabilities. Customers and suppliers include many leading fixed line, mobile, wholesale and VoIP carriers as well as calling card, ISPs and content providers around the world who buy and sell voice and IP telecommunications capacity and content.
Forward-Looking Statements
This press release may contain forward-looking statements, including forward-looking statements regarding anticipated future revenues, growth, capital expenditures, management’s future expansion plans, expected product and service developments or enhancements, discussions of strategy, and future operating results. Such forward-looking statements may be identified by, among other things, the use of forward-looking terminology such as: “believes,” expects,” “intends,” “may,” “will,” “should”” “confident,” “work to,” “seeks,” or “anticipates,” or the negative thereof or other variations thereon or comparable terminology, or by discussions of strategy. Various risks and uncertainties may cause Arbinet’s actual results to differ materially from those express or implied in such forward-looking statements. Please refer to Part I, Item 1A of the Company’s Annual Report on Form 10-K, filed with the Securities and Exchange Commission on March 16, 2009, and other filings that have been filed with the Securities and Exchange Commission for a description of the risks and uncertainties that Arbinet faces. Arbinet assumes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise and such statements are current only as of the date they are made.
April 30th, 2010 at 11:47 PM
Customers are king for any business. An organization runs and profits if customers like their products and services. Organizations strive to continuously improve their products as well as services. Service can be pre sales and post sales. Since most of this happens over phone it is important that a company is comfortably reachable by any customer. Contact should not be affected in any way.
As your business grows you may need to change locations and thereby telephone numbers. Changing contact numbers every now and then will require a huge sum in advertising new numbers to all customers and many may not update their directories as well. With 0800 Numbers or 0845 Numbers or 0844 Numbers you just need to route your business number to new landlines or mobiles. While it saves you lot of time and money, your customers are not bothered to update numbers or otherwise anything. They can call you on the same number as usual.
Mobile routing is another way of keeping yourself connected with your customers while you are out for field work or on a business trip or maybe on a holiday. You can route your inbound calls to your mobile to receive calls.
It is very simple and easy to make these changes for your calls and customers to follow you wherever you are.
May 8th, 2010 at 5:07 AM
Routing inbound calls with call hunt groups, time of day routing to mobile and fixed landline destinations is a way to ensure all customer calls are attended. However one does not have control over which inbound call will land up in which destination number. Sometimes when inbound calls needs to be answered differently for specific areas or regions or countries it becomes mandatory to streamline calls and route them to specific groups. This is possible by Caller Route feature.
A nationwide bakery business that takes customized cake can apply caller routes feature to their freephone number. Calls from specific areas can be routed to the local center directly for taking up orders. Every bakery has a set of area codes set to it to receive inbound calls. While the customer need not look for the shop nearest to his locality it makes more sense for him to call the freephone number and find out the location and thereby be assured that the cake will be delivered on time at his door step.
Caller routes can be applied by segregating calls from east west north and south regions to four different hunt groups. There can be many ways but the whole idea to provide customers with direct access to nearest service or shop centers.
Caller routes is an inbuilt free feature on all 0800 numbers, 0845 numbers on 0844 numbers.